Shipping Policy
Shipping Policy
We aim to provide a smooth and reliable shipping experience for all our customers. Please review the details below regarding our shipping process and timelines:
Processing Time
• Orders are processed within 1–3 business days.
• During peak seasons, processing may require additional time, and customers will be notified if delays occur.
Shipping Time
• Delivery within the country typically takes 2–5 business days after the order has been processed.
• For remote areas, shipping may take slightly longer.
Shipping Fees
• Shipping fees are calculated at checkout based on your location and carrier rates.
Order Tracking
• Once your order is shipped, you will receive a tracking number via email or message to follow your shipment in real time.
Delivery Attempts
• The courier will attempt delivery 1–3 times.
• If the delivery is unsuccessful due to the customer being unreachable or providing incomplete information, a re-delivery fee may apply.
Incorrect or Incomplete Addresses
• Please ensure that all delivery information is accurate.
• We are not responsible for delays or lost shipments caused by incorrect addresses provided by the customer.
Damaged or Missing Items
• If your order arrives damaged or missing items, please contact us within 24–48 hours with photos or proof so we can assist promptly.
International Shipping
• International shipping times and fees vary by destination.
• Customs duties, taxes, and import fees are the responsibility of the customer.