Customer Service
Customer Service
On our website, we are committed to providing a distinguished and professional customer service experience to ensure your satisfaction and trust in our products. Our customer service system is based on speed, transparency, and attention to detail at every stage of the order.
Working Hours
• Inquiries are responded to during official working hours:
Saturday to Thursday – 10:00 AM to 1:00 PM.
• You may send messages at any time, and we will respond at the start of the next working day.
Available Communication Channels
We provide multiple ways to reach us to ensure quick communication:
• Email:
• Social Media Pages: Instagram / Facebook
• Website Contact Form
Response Time
• Messages are typically answered within 24 hours at most.
Complaints Handling Policy
• Every complaint is taken seriously and is responded to within 24–48 hours.
• The issue is analyzed and a suitable solution is proposed, which may include:
• Replacement
• Refund
• Compensation
• Coordination with the shipping company
• Our goal is to provide a clear, fair, and respectful solution to the customer.
Order Errors
In the event of an order error (missing, wrong, or damaged item):
1. Clear photos of the product are requested.
2. The order is reviewed immediately.
3. The correct item is sent, or the appropriate action is taken at no additional cost to the customer.
Transparency
• We provide accurate information about products, sizes, prices, and offers.
• Any changes or delays are communicated to the customer before shipping.
Customer Privacy
• All customer data is kept strictly confidential.
• Data is not shared with any external parties except for the shipping company to fulfill the order.
Guidance and Support
Our customer service team is trained to:
• Assist customers in selecting the correct sizes.
• Provide advice on materials and fabrics.
• Explain shipping, payment, and return policies in a simple and clear manner.
Quick Resolutions
We ensure that all customer service requests are:
• Clear
• Prompt
• Practical
So that every customer receives a respectful and fully satisfying experience.
Customer Feedback
• Customers are encouraged to provide their ratings and feedback to help us continuously improve our service.
• Any suggestions are taken seriously and included in our periodic development plan.